JamboCare Admin & Provider Portal

00:00: This tutorial guides you through logging into your JamboCare account and updating your

00:03: password securely.

00:05: You will also learn how to navigate key locations and log out safely.

00:10: Ok.

00:11: Let's get started.

00:12: Enter your email address associated with your account invitation.

00:16: Enter the default password given in your account invitation.

00:20: Click Login to access your JamboCare account.

00:23: Click to close the successful login notification.

00:27: Click the down carat to access profile settings within JamboCare.

00:31: Select Profile to view and edit your personal information.

00:35: Select Change Password and update this field.

00:38: You do not need to update any other field.

00:42: Enter current password.

00:43: Enter a new password with at least 8 characters.

00:46: It should include at least one capital letter and one special character.

00:51: Re-enter your new password and confirm a match.

00:55: Click the Save button to apply your new password settings.

00:57: You will be automatically logged out of the system.

01:01: Click the email field to log in again after updating your password.

01:05: Enter your email address to proceed with login.

01:08: Click the password field to enter your updated password.

01:12: Enter your password to authenticate your login.

01:15: Your view defaults to your assigned clinic

01:18: You can use the dropdown to change clinics, if needed.

01:22: You may help at the Stadium clinic to support the opening or closing arena show.

01:27: For that shift,

01:28: select "Stadium" as your facility.

01:31: Click the down carat next to your initial at the top right of the screen to logout of

01:34: JamboCare.

01:36: Click Logout to securely exit your JamboCare account.

01:40: You have successfully logged into JamboCare, updated

01:42: your password, accessed key locations, and logged out securely. This concludes

01:47: the content for this video.

01:50: JamboCare: It's

01:51: how we ELEVATE the Health and Wellness staff experience.

00:00: This tutorial introduces you to the JamboCare provider dashboard used at the National

00:03: Jamboree Clinics. You will learn how to navigate the dashboard and utilize its

00:08: features to manage patient care effectively.

00:12: Welcome to JamboCare. Let's

00:13: look at the dashboard.

00:23: The dashboard offers a real-time overview of patient activity within your clinic and

00:27: acts as the central hub

00:29: for most clinical workflows.

00:30: Familiarizing yourself with this page will enable you to quickly

00:34: locate patients, monitor clinic operations, and remain informed about tasks that

00:39: need your attention. Upon logging into JamboCare, you

00:42: are presented with the dashboard for your assigned clinic. Throughout

00:45: your shift, this page refreshes every 30 seconds to display the latest patient

00:50: activity in your assigned location.

00:52: The summary cards on the top provide a quick snapshot of clinic operations.

00:58: Depending on your role, you'll see information such as active visits, discharged

01:03: patients, transfers, EMS encounters, and unsigned documentation. These metrics help

01:09: providers and clinical leadership

01:11: understand patient volume and identify work that still needs attention.

01:15: The Recent Visits section displays patients who are currently being managed in your

01:19: clinic.

01:20: From here, you can continue documentation, add vital signs, assign a room, assign

01:26: yourself to a patient, or review completed notes without having to search for the

01:30: patient again

01:31: Click the kebab under the action column to proceed with further patient

01:34: interactions.

01:36: If you're looking for a specific patient in the clinic, use the search bar to locate

01:40: them by name or BSA ID.

01:42: This is the fastest way to open an existing encounter.

01:45: You cannot create a new visit or search

01:48: the registration database from this search bar. New visits will be covered in a

01:52: separate video.

01:53: Another important section of the dashboard is unsigned visits.

01:58: Before ending your shift, review this list carefully.

02:02: All documentation should be completed and signed as soon as possible to ensure

02:06: continuity of care and minimize delays.

02:09: Notifications alert you to system events that require your attention.

02:14: These may include updates from other staff members, task assignments, or workflow

02:18: actions awaiting completion.

02:21: Click the specified element in the JamboCare application to access additional features

02:25: or information relevant to your clinical tasks.

02:30: Chat messages

02:31: facilitate communication among clinical team members within JamboCare, promoting

02:35: efficient exchange of patient information and ensuring proper documentation

02:39: during clinic operations.

02:43: Throughout the Jamboree, clinic volumes may surge during periods of extreme heat,

02:47: opening and closing shows, and other major program events. Regularly

02:51: checking the dashboard allows you to maintain awareness of clinic activity and

02:56: prioritize your workload appropriately.

02:58: The dashboard serves as your operational home base throughout your shift.

03:02: This tutorial guided you through the key features of the JamboCare provider

03:05: dashboard, including patient management, notifications, and communication tools.

03:10: You

03:10: are now prepared to manage basic JamboCare operations during your shift.

00:00: This tutorial guides you through looking up a patient's profile and updating

00:03: important contact information.

00:06: This video is for all staff but demonstrates a primary function of our

00:10: administrative and support staff.

00:11: It also covers the functions within the patient tab view in JamboCare.

00:16: This workflow is essential for confirming communication pathways within JamboCare, enabling

00:20: interactions between the patient, their emergency contact, and their unit leader

00:25: if

00:25: they are an attendee. This effectively addresses previous communication gaps and facilitates

00:30: seamless updates throughout the clinical care process and follow-up.

00:34: You can see that I am logged into the Jamboree Health Center.

00:38: The first step is to click on "Create Clinic Visit" to look up the patient. Here,

00:43: you will need to enter either their Scouting America ID or their last name,

00:47: both of which can be found on their Jamboree ID. Please have the patient present

00:52: their credential to you

00:53: at the time of check-in. We will use our Jamboree Chief Medical Officer as our test

00:57: patient.

00:58: Click the patient's name to proceed with viewing their profile .

01:02: Select the name of the patient.

01:03: While I could create a visit, we're going to click view profile

01:06: first.

01:09: Here you can view the visits associated with the patient.

01:13: Clinical providers can access the patient's annual health and medical record

01:17: by clicking the blue "Open Health History" link located at the top left.

01:22: This action can also be performed during the clinical encounter. Please note that

01:27: support and admin staff do not have access to the CampDoc

01:30: health history link. Additionally,

01:31: this section allows you to view any orders and documents, such as x-rays,

01:36: related to the patient.

01:38: You can view emergency contact information on this tab within the patient view.

01:43: Patient contact details are updated directly from the Jamboree registration system

01:46: and are not editable.

01:49: Confirm the unit number, email, and contact number for the unit leader. You can edit

01:54: and update either using the pencil icon.

01:57: If the unit leader information is blank, please enter it at the time of check

02:03: in. Enter the unit number, along with the leader's email and contact phone number.

02:09: After that, simply save the changes.

02:11: If you've gone too far or made a mistake, click the Cancel button to discard any

02:16: unsaved changes and return to the previous screen.

02:19: Click the pencil to update their emergency contact information

02:22: if it's not correct. For every patient and every visit, confirm the primary emergency

02:27: contact and the unit leader details.

02:30: From the patient view you can send an email or an SMS message to the patient, the

02:35: unit leader, or the patient contact.

02:38: This can be helpful for follow up.

02:40: You have successfully completed how to access a patient's profile, review and update

02:44: their contact and unit leader information, and learned how to send email and SMS

02:48: messages from their profile.

02:50: For additional assistance, reference the JamboCare page on the Health and Wellness staff

02:55: portal.

00:00: This tutorial demonstrates how to complete the patient arrival and check-in process

00:04: in the JamboCare system.

00:06: This workflow completes the patient arrival and check-in process.

00:10: You will learn how to create a clinic visit and assign the patient to a room, a

00:15: provider, and an appropriate level of care.

00:18: I'm a provider at Echo Base Camp. In this video, we're going to create a clinic

00:22: visit for a patient who walked in. They present their credential to you.

00:25: You're going to search for their account, either with the last name or the Scouting

00:30: America ID, with a minimum of three characters to initiate the search.

00:34: We're going to use our Jamboree chief medical officer again as the test patient.

00:38: After selecting his name, we're going to click create visit.

00:44: All JamboCare visits

00:45: are walk-in visits. Chief

00:46: complaint is a mandatory field. This

00:49: patient is presenting with left knee pain.

00:55: For an injury, we want to capture incident details that include the date and the

00:59: time that the injury occurred, a witness name and email

01:03: if there is one applicable to the injury, and an incident location where the injury

01:07: occurred. In this example, the patient twisted his knee riding BMX bikes at Action

01:12: Point.

01:18: You must choose the clinic location, even though your login defaults to your

01:21: assigned clinic.

01:24: In this instance, Echo Base Camp is selected.

01:27: Each clinic has associated types of care.

01:30: A clinic must provide at least self-care, nurse or technician care, and physician

01:35: care.

01:37: Base camp clinics and the JHC also offer specialty and mental health care.

01:45: In this case, the left knee pain can be assessed by either a nurse or a technician.

01:49: It appears to be a minor injury.

01:52: Clinical staff will be available to assist support staff who may have questions

01:56: about a care level.

01:59: Click "Create Visit"

02:01: Click on "Create Visit." This pop-up appears because there are multiple visits for

02:06: patient Barton

02:06: in the system. Click "Confirm" to proceed.

02:30: Click here

00:00: This tutorial demonstrates how to complete a standard clinical encounter using JamboCare.

00:04: care.

00:05: In this video, we will explore how to conduct a standard encounter,

00:09: document relevant findings,

00:12: select an ICD-10 diagnosis, and prepare

00:15: the clinical record for disposition.

00:21: In this instance, I am once again a provider at Echo Base Camp.

00:24: Now, I will click the kebab to initiate the visit for the patient assigned to me, which

00:29: was previously created under physician care, to document the encounter.

00:37: You can see here that a couple of errors were made in patient intake.

00:40: The chief complaint was documented with a spelling error.

00:50: I'm going to update that to the

00:52: correct complaint of left knee pain.

00:54: Click the Save button to preserve the changes made to the chief complaint.

00:58: Within the triage process, vitals also weren't documented.

01:02: After updating the vital signs, you can see that the vitals appear on the screen

01:06: along with some indicators of whether they're within normal limits, high, or low.

01:18: Green, or moderate, is within normal limits.

01:27: Click the View

01:28: Vitals History button to access previous vital sign records for the patient.

01:33: You can view the history of vitals, including who documented them and when they were

01:37: recorded. Additionally, you can add repeat vitals in this section as well as on the

01:41: patient tab.

01:46: Click the area to enter the History of Present Illness details for the patient’s

01:50: current condition.

01:52: For documentation purposes in JamboCare, we

01:54: are not billing for services, nor are we submitting claims to insurance. Simply document

01:59: the care you

02:00: are providing, as well as the care that

02:03: will follow the patient.

02:09: For the history of present illness,

02:10: this is a 49-year-old male who fell from a bike at action point and twisted his left knee.

02:14: He is

02:15: having pain and is limping.

02:20: This isn't office or hospital documentation.

02:23: Keep it simple.

02:27: We do not need a complete physical exam and there's no need for a review of systems.

02:32: In this case, the left knee is tender to palpation over the lateral joint line with

02:36: bruising and mild swelling

02:47: Ligaments are stable.

02:49: So the assessment is left knee sprain and not likely a significant ligament tear.

02:54: The assessment documentation can also be simple.

03:00: As a note, X-rays are available exclusively at the Jamboree Health Center's

03:05: orthopedic clinic.

03:08: Only physicians and advanced practice providers based at the Jamboree Health Center

03:12: or orthopedic surgeons can order them.

03:15: Click the Search ICD 10 or DSM Code button to begin selecting the

03:19: appropriate diagnosis code for the encounter.

03:23: In all instances, it is essential to capture at least one ICD-10 code.

03:28: This is crucial for the subsequent analysis of the Jamboree.

03:32: ICD-10 data provides insight into the types of conditions

03:36: we are observing and can help support how we best

03:39: use our resources. The codes all display with the ICD-10 code, followed by a common

03:44: term for the condition, then "OR," and finally the specific ICD-10 terminology.

03:50: The system contains approximately 500 codes that account for 99% of the conditions

03:55: we encounter.

03:56: If you need to create a new code, you can do

03:58: so here. A lookup feature is available on the JamboCare page of the Health and Wellness

04:03: Staff website, where you can seek assistance in finding the appropriate code.

04:06: Please ensure you enter the code along with the diagnosis name and a brief description.

04:11: Include

04:11: a common name if applicable and complete the capture.

04:17: Click the Search ICD 10 or DSM Code button to continue selecting the diagnosis

04:23: code from the system library

04:25: In this case, we're going to search for left knee sprain and select that code.

04:32: This video does not cover order workflows, so we're going to skip that function for

04:36: now.

04:38: Click the "Enter Plan" button to input the treatment plan details for the patient.

04:42: Remember to keep it straightforward.

04:45: You should be able to complete a care note for a patient in 2-3 minutes, at most.

04:49: most

04:51: Plan is to splint, give tylenol for pain (which we will order and reconcile in a

04:55: different video), and transfer to JHC for x-ray.

05:03: Options for completing

05:03: the care note include saving the note as a draft.

05:07: It is recommended to complete the note at the time of care and disposition. Do not

05:11: keep notes open or unsigned.

05:14: This is a metric that clinic leadership will track and completion is required. For

05:19: visits,

05:19: you can also add brief interval notes.

05:21: This workflow becomes more important in observation care at JHC,

05:26: Charlie, and Echo base camps, as well as for our off-site transfer team managing

05:31: patients at Raleigh General Hospital and other hospitals in the area.

05:36: Interval notes are not mandatory. They are optional.

05:39: They may be used a substitute for formal observation care.

05:43: Ok, we are now ready to proceed to discharge.

05:45: And by proceeding to discharge, this completes this workflow.

05:50: Thank you.

05:51: This tutorial has guided you through the process of completing a standard clinical

05:55: encounter in JamboCare. It

05:57: covered documenting findings, selecting ICD-10 codes, and preparing the record for disposition.

06:02: You are now equipped to confidently manage patient visits and ensure accurate

06:07: clinical documentation.

00:00: This tutorial guides you through provider order entry in JamboCare. Learn

00:03: how to add various types of orders, add

00:05: order notes, and sign orders.

00:08: Orders must be created within a patient encounter.

00:11: Click "Create Order" to start a new order entry.

00:15: Click "Rx Order" to view the clinic formulary and create a medication order.

00:31: Click "Rx Order" again to confirm the medication order category selection.

00:37: Click "Search" to begin searching for the medication to order.

00:40: We are going to search for a test medication in this example.

00:44: Click "TestMed7" from the search results to choose the medication for the order.

00:49: Click and fill "Qty" to specify the quantity of the medication to order.

00:53: We are going to give one dose.

00:56: Click "Notes" and enter information about why the medication is being given.

01:00: In this example, we will add "for pain" to clarify the reason for administration.

01:08: For standard clinic visits, always choose STAT.

01:11: The list of frequencies is otherwise available for observation care, described in a

01:16: separate workflow.

01:18: Click "Add Order" to complete the order.

01:20: This notifies the clinic pharmacist.

01:23: If your clinic does not have a pharmacist, notify the staff member who will be

01:27: giving the medication

01:29: Click "Add Order" to input additional orders for this patient.

01:32: Orders may be entered for a patient until the visit is finalized. If you will be

01:38: providing ongoing care, save the encounter as a draft and reopen it at a later time

01:43: to add additional orders or to complete the encounter.

01:46: Select additional options from the order list for your clinic.

01:50: Click "Tissue Adhesive" to choose this specific order type.

01:54: Click "Notes" to add details for the tissue adhesive order.

01:58: Details can be added for further order clarification and management.

02:02: Click "Add Order" to add the tissue adhesive order to the list.

02:07: Click here to continue with the order process.

02:10: Let's select our last order for this patient's care.

02:13: Click "Wound Care" to specify the wound care order type.

02:17: Click "Notes" to add instructions for the wound care order.

02:21: Wound care notes can be customized for the tech or nurse completing the care.

02:25: Click "Add Order" to include the wound care order in the list.

02:29: Once the list of orders is complete, you can either save the patient encounter as a

02:34: draft

02:34: if you plan to reassess or provide additional care, or proceed to discharge to

02:39: finalize the encounter after care has been completed.

02:43: You have successfully created and managed multiple orders in JamboCare.

00:00: This tutorial demonstrates how to discharge and close a patient encounter using

00:03: JamboCare.

00:05: This video will demonstrate disposition options, discharge instructions, automatic

00:10: notifications, and transfer functions.

00:12: Let's get started.

00:14: We will continue from the documentation video and finalize the encounter for the

00:18: knee sprain.

00:19: Upon clicking "Proceed to Discharge,"

00:21: you will notice that the visit note has been saved

00:23: successfully. This action completes and stores the signed note in the system.

00:33: You will work within the disposition tab to complete an encounter.

00:37: Options include discharge, transfer off property,

00:40: admit to observation, and transfer to JHC or base camp.

00:47: Most encounters will result in discharge. Discharge instructions are a mandatory

00:52: field. They can be entered as free text, selected, or selected and then edited.

00:57: Discharge instructions are listed A to Z and cover approximately 60 of the most

01:02: common conditions we encounter at the Jamboree. Listening Ear and Mental Health

01:06: instructions can be located by a simple search.

01:09: View the available discharge instructions by clicking

01:11: the dropdown box.

01:13: You can enter free text discharge instructions without selecting an option from the

01:17: dropdown.

01:25: For this example encounter, I will select knee sprain.

01:30: Discharge instructions follow a consistent template. You can add extra information,

01:34: including instructions for using an OTC medication.

01:39: Once the instructions are complete, click submit to view the visit report.

01:47: The report details the type of care, patient and incident details,

01:50: the SOAP note, ICD-10 diagnosis, and discharge instructions.

01:56: Click the checkbox to attest to the care you provided and documented.

02:02: These options allow you to send an email and/or SMS text message to the patient, unit leader,

02:07: and emergency contact.

02:12: You can select any or all boxes for the notification types.

02:15: In this example, the injury is not severe.

02:17: I have decided that there is no need to immediately notify the patient's emergency

02:22: contact.

02:22: However, I do want to inform the unit leader and the patient, so I will select those

02:27: options.

02:28: Once notifications are selected, click discharge.

02:32: You will see a pop-up that indicates a successful discharge.

02:37: On the patient tab,

02:37: the encounter status has been updated to indicate that the patient is discharged

02:41: with a signed note.

02:43: You can click the kebab menu to view the visit note after any completed disposition.

02:48: If you opted to not sent the visit note at the time of discharge, you can send the

02:52: information after the visit has been completed.

02:58: Or perhaps the patient requested after discharge to notify their emergency contact.

03:02: Click the Send button to send any additional notifications.

03:06: This is another example of the disposition window.

03:09: Let's learn about the other options.

03:18: Transfer off property allows you to select the transfer destination and transport

03:22: level. Upon clicking

03:24: submit, the patient will appear as "expected" at the offsite transfer clinic tab for

03:28: the hospital liaison team.

03:38: Notifications are sent to the patient contacts and to the hospital liaison team.

03:43: To use the Transfer to JHC or Base Camp

03:46: option, first select the facility and the type of care required.

03:50: In this example, a patient is being transferred to the Jamboree Health Center.

03:55: Typically, you will select either physician care or specialty care.

04:05: Admit to observation is a restricted workflow.

04:08: Patient

04:08: observation is internal to the Jamboree Health Center, Charlie Base Camp, Echo

04:14: Base Camp, and Isolation

04:15: Camp. Selecting this creates an observation encounter, which requires creating a

04:21: bundled order set for patient care.

04:23: The observation workflow is beyond the scope of this training and will be covered in

04:27: another video.

04:29: Let's conclude this video by demonstrating a Transfer Off Property.

04:34: The patient is being transported to Raleigh General Hospital at the BLS level.

04:38: After clicking submit, you will see the patient care summary. Please note

04:42: that discharge notification options are not available for transfer workflows, as

04:47: other automatic notifications are dispatched. Click the attestation box and then

04:52: submit to finalize the transfer.

04:53: On the offsite transfer clinic dashboard, you can see the visit that was just

04:57: completed is now visible in the bottom row of the clinic view with a status of

05:01: Transfer Off Property.

05:08: The patient was placed in the expected queue and automatic notifications were sent.

05:14: This concludes the discharge and transfer workflow.

05:17: You have successfully completed this JamboCare training. You

05:19: can now discharge and transfer patients. A separate video will cover the

05:24: observation workflow.

00:00: This tutorial explains how to manage patient observation during the National

00:03: Jamboree. You will learn to admit patients, document care, and complete

00:08: the observation workflow effectively.

00:11: Observation allows patients to remain under clinical supervision while receiving

00:15: ongoing assessment and treatment.

00:17: During the National Jamboree, observation is intended for patients

00:21: expected to improve over a short period without hospital transfer.

00:26: Observation is initiated at the time of initial patient disposition, when a decision

00:30: to admit to observation is made.

00:33: Observation is only available at Jamboree Health Center,

00:36: Charlie Base Camp, Echo Base Camp, and Isolation Camp for public health concerns.

00:41: Observation should not be initiated by other clinics.

00:44: It is not a transfer function

00:49: In this example, we aregoing to admit to Jamboree Health Center. The

00:52: provider admitting to observation creates a bundled order at the time of admission.

00:56: We've

00:56: covered this in a previous workflow.

01:00: With vital signs, the drop-down allows you to select multiple checkboxes for oxygen

01:05: level and other vital signs to be recorded. Multiple medications ordered through the

01:09: bundled order set do NOT have interval dose notifications. Closed loop communication

01:14: is necessary for observation cases.

01:23: Ensure you are verifying the correct orders as you create a bundle set.

01:27: You can delete incorrect entries before saving the set.

01:30: Click the Rx Order button to access medication ordering options.

01:35: Recall that Rx orders are limited to medications within the formulary.

01:52: Click Add More button to include additional bundle orders.

01:56: Additional medications can be added before saving the set.

02:00: Add a note for the condition being treated.

02:05: Bundle orders can also be created for non rx items and processes.

02:11: Nurse or tech reassessment is one option.

02:15: Recall that non rx orders can be configured by the clinic in the admin portal.

02:29: Once your order set is saved, an order set appears for the patient.

02:33: Submit those

02:33: and the patient is now admitted to observation, with a status change on the

02:37: dashboard.

02:39: Bundle orders can be reviewed by opening the initial visit note in which the bundle

02:43: order set was created.

03:03: Use the kebab icon in the action column for the encounter.

03:06: The patient also needs to be moved to a room.

03:09: A provider needs to assign themselves to a patient.

03:13: Repeat vitals can be documented here.

03:20: Click View Visit Note 1 to review the prior encounter and to confirm the bundle

03:24: orders for the observation care.

03:27: You can also send the discharge summary from the previous visit to the patient or

03:31: patient contacts, similar to other workflows.

03:39: Click here to access additional options.

03:42: I'm going to pick up the patient as the primary provider and assign them to a room.

03:47: This is the same workflow as other clinic visits.

03:51: Enter vitals.

04:01: At least one vital sign must be entered.

04:04: The system does not validate the bundle

04:06: order set in the current version.

04:09: Once vital signs are entered,

04:11: you will save the entry

04:13: and the vital signs will record

04:16: for viewing within the patient encounter.

04:18: Click the Save button to record the entered vital signs.

04:22: And after a successful observation intake, we can continue documenting our care.

04:27: Click Enter History of Present Illness here to add patient history details.

04:32: Providers should enter a brief updated SOAP note

04:35: if seeing the patient for the first time. If you've seen the patient and are picking

04:39: up their care in a shift transition, you can see previously saved SOAP

04:43: documentation and the interval note history. An ICD-10 code needs to be entered for

04:48: the observation encounter.

04:50: Click file interval note to continue documenting care.

04:54: Interval notes can be brief and should describe key events in the observation

04:57: encounter.

04:58: Additional orders can be entered on the fly by saving the note as draft or filing an

05:03: interval note.

05:04: You can continue adding orders in this fashion

05:06: in addition to the bundle orders already available for the patient.

05:10: When you file an interval note, it soft closes the encounter.

05:13: Click orders to see the bundled order set and any additional orders.

05:18: Order verification is the same

05:20: as in previous workflows. See the order verification video for additional details.

05:26: If a nurse or tech is doing a periodic assessment, it can be documented here as with

05:30: any other order notes

05:33: These notes can be brief.

05:36: Once the patient's visit is ready to be completed, you can proceed to discharge.

05:41: Discharge the patient according to the correct disposition.

05:46: Add discharge instructions as indicated.

05:50: You must attest to your care to complete the encounter.

05:53: You can send additional discharge information to contacts.

05:57: After clicking discharge, the patient is discharged successfully,

06:01: the visit is signed, and they are removed from the room and the provider's list.

06:07: Observation should typically be reserved for conditions anticipated to improve within

06:11: a few hours. Please

06:12: refer to the clinical guide available on the staff website for guidance and

06:16: information on suitable conditions. Patients should be transferred offsite if they are

06:21: not showing improvement or require additional diagnostic testing.

06:25: This tutorial guided you through admitting a patient to observation at the Jamboree

06:29: Health Center, managing vital signs, medication orders, reassessments, and completing

06:34: the discharge process. Appropriate

06:36: observation helps avoid unnecessary hospital transfers while maintaining patient

06:41: safety.

00:00: This tutorial explains how to manage offsite patients effectively.

00:08: Although most patients can be managed within the summit and the Jamboree medical

00:12: system,

00:12: some require evaluation or treatment beyond the capabilities of our clinics.

00:18: This video demonstrates how to document an offsite transfer to maintain continuity

00:22: of care.

00:35: Upon completing the primary encounter with the "transfer off property" workflow,

00:38: the patient will appear on the dashboard for offsite transfers as an expected

00:42: patient.

03:35: Perhaps the next interval update summarizes care details and results.

03:40: This is at the discretion of the liaison team.

03:42: Complete the next entry.

03:44: Click "File Interval Note" to save the updated patient information.

03:49: Now, perhaps the patient is ready for a final update and is in disposition.

03:53: Add details of the last interval update, including any pertinent details for

03:58: prescriptions or follow up care.

04:08: The goal is a concise summary of care that can be easily followed by the receiving

04:12: clinic at the Jamboree, patient contacts, or similar.

04:39: In this example, let's click "Return to base camp clinic" to

04:43: initiate the patient's return to the base camp clinic.

05:00: Attest to your care by clicking this box and finalize the encounter.

05:04: You can see that the patient was transferred successfully.

05:09: The patient is now visible on the

05:11: Jamboree Health Center board as an observation patient.

05:52: This tutorial demonstrated the complete off-site transfer workflow, including

05:56: patient assignment, documentation, and discharge processes.

00:00: This tutorial introduces the Listening Ear training module. You will learn how to

00:04: document a Listening Ear encounter within JamboCare .

00:09: Welcome to the Listening Ear training module.

00:12: Listening Ear provides emotional support for scouts, leaders, and staff attending the

00:16: National Jamboree.

00:18: In this video, we'll review the Listening Ear JamboCare workflow and documentation.

00:21: documentation.

00:30: The process for searching and creating a clinic visit for Listening Ear mirrors

00:34: that of other workflows.

00:43: Listening ear is not clinical care. Documentation focuses primarily on the patient's

00:48: concerns, their emotional state, and the purpose of the encounter.

00:53: A complete SOAP note is not necessary and ICD-10 codes are not captured. Document

00:58: the information for the visit while maintaining appropriate confidentiality.

01:02: Encounter topics can be selected by clicking in the search box and choosing all

01:06: relevant encounter topics.

01:09: These categories help define the nature of the visit and streamline documentation.

01:21: Click here to open the encounter topics selection box within JamboCare and

01:25: select all topics for the visit.

01:28: Click outside of the box to preserve the encounter topics.

01:35: Next, add a brief note to support subjective complaints.

01:40: Please include your impressions, which may encompass coping skills, safety concerns,

01:45: and emotional status.

02:05: Click "Enter Subjective Note" to add these general recommendations.

02:09: Your visit summary can be utilized by a mental health or medical provider

02:13: if additional care is required.

02:16: After completing your documentation, you can proceed to discharge.

02:24: Dispositions for listening ear have more options than medical or mental health

02:27: visits. These are included in post Jamboree analysis.

02:33: Understanding the referral and resolution patterns can help with resource

02:37: management.

02:38: Any resolutions that begin with the letter R - those that are referred, refused,

02:42: or resolved - are equivalent to a JamboCare dischar.

02:49: The transfer to clinic option mirrors other workflows. Select the receiving facility

02:54: and either mental health or physician care for the care type, depending on the

02:58: nature of the transfer

03:00: As with other transfer functions in JamboCare, this closes the Listening Ear encounter.

03:05: encounter.

03:06: The patient is moved to expected status on the receiving facility's dashboard.

03:18: Other options require discharge documentation

03:22: Listening Ear has a number of preset templates.

03:26: Type L-I-S-T to view the options.

03:43: Select a discharge instruction.

03:46: You can also add your own instructions on the fly or edit the template.

03:54: Click submit to complete the workflow and review your care summary

04:02: Check the box to attest to your care.

04:07: Prior to finalizing the discharge, you can select email and SMS options to send the

04:12: care summary to the patient, their emergency contact, or their unit leader.

04:27: You can also view the visit note

04:29: after the discharge is complete by selecting the kebab under the action column.

04:33: Click view

04:33: visit note 1.

04:35: You can also send the after care summary after discharge.

04:42: Select one or more options and click send.

04:45: Most listening ear encounters resolve with reassurance, coaching, or supportive

04:49: conversation.

04:51: If a participant expresses thoughts about self-harm or harming others,

04:58: has significantly impaired judgment, or any other serious concerns, engage a mental

05:03: health or medical provider promptly and transition care to an acute clinic setting.

05:09: Your documentation ensures continuity of care while maintaining the confidentiality

05:14: of these encounters.

05:15: This tutorial guided you through documenting a Listening Ear encounter within JamboCare,

05:19: focusing on patient concerns, encounter topics, subjective notes, and discharge procedures.

05:25: You can now confidently complete documentation while maintaining confidentiality

05:30: and appropriate clinical workflow.

00:00: This tutorial explains how to document a mental health encounter using JamboCare.

00:04: You will learn to efficiently create clinical documentation while maintaining

00:08: workflow consistency.

00:26: In this video, we'll review how to document a mental health encounter within JamboCare

00:31: while maintaining an efficient workflow and creating appropriate clinical documentation.

00:35: We

00:36: will begin with the visit note.

00:38: Creating a mental health encounter follows the same workflow as other clinic

00:42: workflows to create patient visits and are reviewed in other videos.

01:24: After you document within the SOAP note for the mental health encounter, select

01:28: your ICD-10 code.

01:30: Select the appropriate ICD-10 code for the mental health encounter.

02:22: Transfer off property, transfer to JHC or Basecamp follows medical clinic workflows

02:28: and EMS workflows.

03:21: For discharge, you will be prompted to enter a discharge instruction.

03:53: Submit the completed mental health encounter documentation.

03:57: When you submit, you will see a mental health care visit summary.

04:28: Access the patient encounter actions to manage documentation and follow-up.

04:56: This tutorial guided you through documenting a mental health encounter in JamboCare,

05:00: from initial note creation to discharge and follow-up.

05:04: You can now confidently manage mental health visits and related documentation

05:08: within the system.

00:00: This tutorial explains how to manage key communication features within JamboCare.

00:06: You will learn to handle documents, contacts, tasks, notifications, and messaging.

00:12: The Global Documents tab can be managed under the Documents view in the Admin or

00:16: Provider Portal.

00:22: This area is for storing reference documents, policies/procedures, forms, and other operational

00:27: resources

00:28: for staff.

00:30: Documents are uploaded by clicking add document,

00:34: clicking to access your file manager,

00:41: and then adding an appropriate PDF file.

00:44: PDF files are limited to 1 MB.

00:49: The document library will be populated with relevant files prior to the start of

00:53: Jamboree.

00:57: You can view or print the files from the document tab

01:02: Click Contact Directory to view important contacts outside of the JamboCare system.

01:08: The contact directory has a list of management, operational,and other important contacts.

01:12: contacts.

01:15: Communication rules can be created to send automatic notifications from the system.

01:23: Click Tasks to access task management features within JamboCare.

01:28: Tasks assign work to individuals, teams, or operational groups.

01:33: For the 2026

01:34: Jamboree, we are focusing on task groups.

01:37: Groups are created by clicking Task Group, creating a group name,

01:42: selecting group members from the JamboCare user list, and then saving the group.

01:46: Click Tasks to continue managing assignments and task details.

01:51: Tasks are assigned after selecting a task type,

01:54: designating a task group, confirming a due date, selecting a pending status, and

01:59: providing a brief description of the reqest.

02:05: Click within each dialog box or click the dropdown to select options in the task

02:10: workflow.

02:11: Staff receive automatic notifications when a task has been assigned to them.

02:15: Users can engage with the request by clicking on the notification.

02:19: Click Cancel to abort

02:19: the current operation and return to the previous screen.

02:24: Click Settings to access

02:25: configuration options within JamboCare.

02:28: Task types are modifiable and configurable within the settings workflow.

02:32: Task groups simplify actionable requests madeto JamboCare, Medical

02:36: Headquarters, Medical IT, Pharmacy, supply, and other clinic leadership.

02:46: Click the indicated control to proceed to the next feature within JamboCare.

02:51: Messaging is accessed via the chat icon.

02:54: Secure in-app messaging is available for operational communication between staff.

02:59: Individual and group

03:00: chats can be created. Group

03:02: chats are only visible for groups in which you're a member.

03:05: The broadcast function is for authorized leadership to broadcast important

03:09: operational updates to all users.

03:12: Users will see that information upon logging into JamboCare.

03:16: Broadcast messages are not sent to personal email or personal phone messaging apps.

03:27: Click the indicated control to access additional features within JamboCare.

03:32: Notifications highlight new tasks, inventory, supply updates, and messages

03:37: requiring attention.

03:38: New tasks are identified with a red dot on the bell icon or with an audible

03:42: notification that you just heard.

03:44: Clicking on a task will take you to an appropriate screen within the notification

03:48: workflow.

03:58: Tasks should be created for work that requires action or tracking or completion.

04:03: These collaboration tools help coordinate operations across the health and

04:07: wellness footprint.

04:14: This tutorial guided you through managing documents, contacts, tasks, notifications, and

04:19: communication features within JamboCare.

04:22: You can now efficiently coordinate operational activities and use collaboration

04:27: tools to support your team.

00:00: This tutorial teaches you how to manage clinic inventory effectively during the

00:03: National Jamboree.

00:05: You will learn to review

00:06: inventory, document usage, monitor stock, and request replenishment to maintain

00:12: supply accountability.

00:14: Clinic inventory management is an important part of daily operations.

00:19: A clinic inventory dashboard may be visible with the next JamboCare

00:23: update.

00:37: The dashboard isn't covered in this video.

00:40: Maintaining sufficient pharmacy, medication, and other supplies at the Jamboree

00:44: requires accurate inventory management.

00:49: Let's review this function at the clinic level.

00:54: Inventory corrections and reorder requests occur outside of automated order

00:58: processes.

01:00: Select inventory from the clinic dashboard to view all inventory delivered to your

01:04: clinic.

01:10: Inventory is organized into five categories medications, linen, medical supplies,

01:16: medical equipment, and general supplies.

01:18: You can filter by category.

01:29: Use the search field to quickly locate an item by typing the name rather than

01:33: scrolling through the entire inventory

01:35: list. Inventory is sorted in alphabetical order.

02:00: Select an item to review current stock levels, recent transactions, and any notes

02:05: associated with that inventory item.

02:08: Click under the Actions column on the kebab for the inventory item in question.

02:15: We are going to search for test inventory as an example.

02:19: You can see items listed as out of stock and in stock.

02:32: Low stock items are also indicated.

02:34: This is driven by the par level for the item.

02:44: The action column kebab for the item allows for inventory actions.

02:49: You can adjust inventory

02:50: if supplies have been damaged, noted to be expired, unusable, or if an item needs to be

02:55: wasted.

03:05: Let's adjust this test item.

03:14: Additional corrections can be entered for an item in this workflow.

03:18: Upon completion, the stock level automatically debits .

03:33: Medication stock levels auto adjust with the clinic order function, as a

03:37: medication order is verified as complete.

03:47: Similarly, medical supplies included in inventory management

03:50: as non rx orders are also debited by this method.

03:56: Click More to access additional inventory options.

04:01: Super admins have the ability to delete inventory;

04:03: please exercise caution.

04:06: Additionally, clinic supply managers and pharmacists can reorder inventory.

04:12: For a reorder, request the quantity and indicate the par level for low stock status.

04:16: Click save.

04:24: Central pharmacy or central supply completes the reorder request on the supply/order

04:29: management tab

04:31: The order status updates as the request is processed

04:35: The action button kebab allows for item updates.

04:38: Inventory can be returned in bulk or individually to the central pharmacy.

04:42: Bulk return is used at the end of Jamboree. Inventory can be sent to another clinic

04:48: as well.

04:57: Click Cancel to abort

04:58: the current inventory action or request.

05:02: Bulk selection of all items can be selected here, or you can select one or more items

05:07: on a page.

05:09: Click send bulk inventory to complete

05:11: a bulk inventory transfer.

05:26: Manage inventory proactively, before supplies are exhausted, to maintain

05:30: uninterrupted patient care.

05:36: This tutorial demonstrated how to effectively manage clinic inventory by reviewing

05:40: stock levels, documenting usage, adjusting for damaged items, and processing

05:46: replenishment requests. Following these steps ensures accurate inventory tracking

05:51: and supports continuous patient care during high-demand periods.

01:36: Click the Close button to exit the current order view and return to the previous

01:41: screen in JamboCare.

02:55: Click the Add Note button to save your documentation note in JamboCare.

03:09: Click the Close button to exit the documentation dialog and return to the main

03:14: order screen in JamboCare.

03:27: Click the Save button to save any changes made to the order in JamboCare.

04:13: Order verification provides an additional layer of patient safety.

00:00: This tutorial guides you through uploading and managing patient documents in JamboCare.

00:04: You

00:04: will learn how to add various medical records, including x-ray images, to support

00:08: patient care during the National Jamboree.

00:12: Throughout the National Jamboree, you will occasionally receive outside medical

00:15: records or other supporting documentation for patients being seen in the clinic.

00:20: This video demonstrates how to upload those documents into the patient's medical

00:24: record in JamboCare.

01:21: The maximum file size is 1 megabyte.

01:24: List the document name.

01:53: Select the uploaded file to proceed with naming and saving it in the patient's

01:56: record.

01:58: Click the Document Name field to enter a descriptive name for the uploaded file.

02:03: Enter a clear and concise name for the document to help identify it easily within

02:07: the patient's records.

02:09: Click upload to save the uploaded document.

02:12: It immediately becomes available for other authorized members of the clinical team.

02:18: Examples of other useful uploads include outside emergency department discharge

02:22: paperwork,

02:23: radiology reports, jamboree or other EKGs, wound photographs if clinically

02:29: appropriate, and other records that support continuity of care.

02:33: Click here to access options for managing documents such as viewing, downloading, or

02:38: deleting files within JamboCare.

02:41: Documents can be viewed, downloaded, or deleted to maintain an organized patient

02:46: record and ensure relevant information is accessible.

02:49: Click Delete to remove an unwanted or outdated document from the patient's record.

02:54: Click Delete again to confirm and permanently remove the selected document from the

02:58: system.

03:00: For the X-ray workflow, click Upload Document to begin adding x-ray images to the

03:04: patient's record.

03:19: View, add the photo file, and upload the image to ensure the x-ray is properly

03:24: documented in the patient's record.

03:47: Click Upload to save the x-ray images and make them available to the clinical team

03:51: for review.

00:00: This tutorial explains how to document Emergency Management Operations

00:03: (EMS) visits using the JamboCare system.

00:07: You will learn to create EMS encounters, enter incident and patient details, and

00:12: complete clinical documentation efficiently.

00:15: This video covers the Emergency Management operations, EMS visit workflow.

00:19: Emergency management system

00:21: personnel playa parallel provider role at the Jamboree.

00:25: Documenting EMS encounters in JamboCare ensures continuity of care.

00:33: EMS encounters are generated on the patient dashboard.

00:35: Click create EMS visit to begin. Patient

00:39: demographics are retrieved from the run sheet, not prior to visit creation.

00:54: Enter incident details according to the form.

00:57: Follow your standard convention to enter the incident number.

01:01: Enter the unit type and unit designation.

01:13: Click the Demographics tab to view or edit patient demographic information.

01:19: Click Select Incident Location to specify where the incident occurred.

01:23: Patient search occurs in the Demographic tab

01:29: Enter the patient's name or Scouting America ID number in the search field to locate

01:33: their record.

01:35: Confirm and select the correct patient from the search results to proceed.

01:39: Click the appropriate radio button for the Jamboree registration type.

01:43: Demographics are populated after selecting the correct pati.

01:55: Enter the council name.

01:57: Enter the staff area if appropriate.

02:00: Click within the council name

02:02: drop down box.

02:04: Searching for the council by entering text is faster than scrolling through the

02:08: drop-down menu.

02:13: Click Incident Details to add incident reporting information.

02:17: Enter incident details. Incident locations map to over 150 areas at the Jamboree.

02:28: Click here to choose the incident location.

02:31: Enter a brief description of the incident.

02:34: Click the SOAP and Procedures tab to document clinical care and procedures.

02:38: Enter the Chief Complaint.

02:40: Enter vital signs, GCS, and time of the visit.

02:51: Click here to add or update vital signs for the patient.

02:56: Enter each vital sign measurement in the appropriate field.

03:00: Click Please Select to choose the type of vital sign being recorded.

03:04: Select the GCS score

03:06: Click Select Time to specify when the vital signs were taken.

03:10: Enter the time of the visit or assessment in the time field.

03:14: Click the confirmation button to save the vital sign entry.

03:18: Additional vitals can be entered using this button.

03:21: Click here to document exam findings, assessment, and treatment plans.

03:26: Enter objective exam findings, your assessment and treatment plan.

03:29: Please describe any treatment in detail here.

03:34: Record procedures.

03:36: When selecting a procedure, additional information may need to be provided.

03:41: Please complete the form in its entirety.

03:48: Select each procedure

03:49: complete.

03:50: Click Diagnosis and Disposition to enter diagnostic codes and patient disposition

03:55: details.

03:57: Enter your ICD-10 code here.

03:59: The ICD-10 list contains approximately 500 diagnoses, encompassing 99% of the

04:05: conditions seen at the Jamboree.

04:09: Select the most appropriate code from the ICD-10 list.

04:13: Select the patient disposition.

04:16: Each disposition automates various steps within JamboCare.

04:20: The treated and transported disposition is for internal clinic transfers.

04:25: This disposition creates an expected

04:27: patient encounter on the receiving clinic's dashboard.

04:35: Sent to hospital options include the transport type.

04:39: Click treated and transported to confirm the patient's disposition status.

04:44: Enter the relevant details for the treated and transported disposition.

04:48: In the treated and transported disposition,

04:50: select the transport destination clinic and the type of care.

04:54: It's most often physician care but may be mental health care.

05:03: This visit will populate on the receiving clinic's board as an expected patient.

05:08: Similarly, choosing any sent to hospital

05:11: option will list the patient as an expected patient on the offsite transfer tab.

05:23: Click treated and released to indicate the patient was treated and released on site.

05:29: The transferring unit can be selected here.

05:32: Complete this field

05:33: if a transfer is initiated.

05:35: Treated and released or refusal of medical aid or transport dispositions require

05:40: additional forms.

05:42: For refusal of medical aid and transport, complete the release in its entire.

05:58: Click treat and release to proceed with the t workflow.

06:02: Open the release form for related documentation.

06:05: Click the attestation.

06:07: Treat and release has a similar workflow.

06:10: In this example, the patient is sent by EMS transport to Raleigh General.

06:18: Select the transferring unit.

06:20: Choose the transfer destination.

06:23: Access the signature section.

06:25: Select the treating clinician.

06:27: This is a dropdown and contains all EMS staff for the 2026

06:31: Jamboree.

06:34: Select the correct staff member.

06:36: Sign the encounter.

06:38: Type your name as the signature.

06:43: Click Continue to proceed to the final step in the workflow.

06:47: Click continue.

06:48: The patient status is updated to transfer off property

06:58: Click Dashboard to return to the main overview screen.

07:02: On the Offsite Transfer view,

07:03: the patient has now appeared on the list and can be further engaged with using the

07:07: action kebab.

07:20: This tutorial guided you through documenting EMS encounters in JamboCare, including patient

07:24: search, incident details, clinical notes, procedures, and disposition. You

07:29: can now confidently complete EMS visit workflows and manage patient transfers within

07:34: the system.

00:00: This tutorial introduces the JamboCare admin portal and its key features. You

00:03: will learn how to manage facilities, departments, users, and rooms to support clinical

00:09: operations during the National Jamboree.

00:12: Welcome to the JamboCare admin portal.

00:15: In this video, you'll learn how to navigate the administrative dashboard, switch

00:19: between facilities, and manage the locations, departments, rooms, and users that

00:24: support clinical operations across the National

00:26: Jamboree.

00:27: The JamboCare admin portal can be located by clicking on the button link

00:30: via the Health and Wellness Staff site or at jamborecords-admin.scouting.org.

00:36: The admin dashboarhas differences from the provider dashboard.

00:40: The admin portal serves as the operational control center for JamboCare.

00:45: Unlike the provider portal, it manages clinics, users, inventory, reports, and system

00:51: administration.

00:57: The dashboard provides a high-level overview of facilities, patients in the system, providers,

01:01: staff, and recent activity.

01:12: Use the facility selector to view facility-specific data.

01:18: Each base camp and clinic,

01:20: program clinic, and the Jamboree Health Center have their own admin dashboard view.

01:27: Select the Stadium facility to view its specific dashboard and operational details.

01:33: Select the Listening Ear facility to access its dashboard and manage related

01:37: operations.

01:38: Each facility dashboard displays recent statistics, recent encounters, room

01:44: assignments, and provider assignments.

01:49: Click Facility Management to access administrative settings and configurations for a

01:54: clinic.

01:55: Administrators maintain clinics throughout the event.

01:59: Each facility contains operational tabs to define and organize departments, patients,

02:05: inventory lists, provider and staff users, and rooms.

02:14: The Department tab manages clinical care types such as self-care, nurse or tech

02:19: care, physician care, and mental health.

02:22: Department names control behind the scenes workflows an should not be edited or

02:27: added without consulting

02:28: JamboCare leadership.

02:34: Departments can be added by clicking Add Department and filling in the details.

02:38: Departments can be edited or deleted under the action kebab, and the status of a

02:43: department can be changed from active to inactive using the button noted here.

02:48: A department should never be deleted.

02:51: It will delete all of the information associated with the department from previous

02:55: visits, including associated users.

02:59: Click the User tab to manage providers and staff within the system.

03:04: The user tab allows for the bulk import or on-the-fly import in addition of providers and

03:09: staff. You can

03:11: send login invitations and maintain user roles and care type assignments.

03:17: Click the appropriate option to manage user profiles and assignments.

03:22: Click Edit Profile to modify user details and department associations.

03:27: By editing a profile, users can be added to multiple departments. A user must be

03:32: associated with the department to provide that type of care within JamboCare.

03:37: Clinics should double check their rosters to ensure that the correct departments are

03:40: reflected for each provider on their list, along with the correct role.

03:48: Click the Room tab to configure patient care areas and track provider assignments

03:53: and occupancy.

03:55: The room tab is configurable at the clinic level.

04:03: Clinics

04:04: have a brief list of action items near the end of the JamboCare Knowledge Center to review

04:08: configurations before opening.

04:12: These settings should rarely change during the event.

04:15: This tutorial guided you through navigating the JamboCare admin portal, managing facilities,

04:19: departments, users, and rooms to ensure smooth clinical operations during the

04:25: National Jamboree. You can now confidently configure and maintain clinic settings

04:29: to support participant care effectively.

00:00: This tutorial explains how to manage inventory and supply transfers using JamboCare.

00:04: care.

00:05: You will learn to oversee medical supplies and maintain stock across multiple

00:09: clinics.

00:11: Inventory management for the central pharmacy and supply teams is managed in the

00:15: Admin portal.

00:18: JamboCare functions allow for complete inventory management, including item management,

00:22: initial

00:23: bulk inventory transfers, supply order management, and more.

00:31: This includes medicine, linens, medical supplies, medical equipment, and general

00:36: supplies.

00:37: View the inventory dashboard on the admin portal.

00:40: Views are available for all facilities or individual facilities.

00:44: The inventory dashboard is also available on the provider portal for clinic level

00:49: management.

00:52: The dashboard shows total inventory,

00:54: items in stock, low stock items, and out of stock items.

00:59: Recent orders, low stock alerts,

01:02: and a list of all inventory items are also visible.

01:08: Item functions are accessed by clicking the respective kebab under the action column.

01:16: The Inventory Management view allows for comprehensive item managment.

01:21: Inventory is divided into 5 categories.

01:28: Filter inventory categories here.

01:30: Choose a category to view that inventory list.

01:34: Inventory

01:34: totals are quick statistics that identify total inventory,

01:39: in-stock items,

01:41: low-stock alerts, and out-of-stock items.

01:45: Low stock alerts

01:46: must be reviewed periodically to prevent shortages before they affect patient care.

01:53: Select the out of stock tab to view items that need immediate attention.

01:57: Out of stock

01:58: items should be reordered through central supply or pharmacy leads.

02:03: Select the option to view all inventory items across facilities.

02:08: Inventory can be added to the system

02:09: by clicking the "Add Inventory" button or by performing a bulk inventory import.

02:16: The columns in the import file must align with the conventions specified in the

02:20: pop-up box.

02:24: Inventory adjustments and item details can be edited.

02:31: Click the kebab for options.

02:36: The action kebab opens up a new menu.

02:40: Select the edit inventory option to modify stock item details.

02:44: Item information and stock amounts can be adjusted here.

02:50: Click the send inventory button to initiate transfers to facilities.

02:56: Individual items can be sent to each facility.

02:58: Bulk inventory can be sent as well.

03:10: This function allows for initial inventory transfer from the central facility to a

03:15: clinic.

03:15: It also enables inventory movement between facilities as needs evolve.

03:20: Additionally, it allows returning inventory to the central supply or pharmacy for

03:25: end of Jamboree reconciliation.

03:40: Supply order management is another useful tab for inventory control.

03:47: Clinic order and reorder requests appear here.

03:49: Requests are updated with status changes as they move through the system.

04:01: Supply requests are also managed with the action kebab.

04:05: Update the order status as it is processed and delivered.

04:19: Click to open actions available for managing orders.

04:23: Process orders using change order status.

04:27: A delivered status completes the order fulfillment.

04:30: An item status cannot be changed

04:32: once it's been delivered.

04:34: Adjust supply requests with the action kebab

04:37: Reorder quantities can be adjusted on the fly.

04:49: Let's look at an example.

04:51: Select the change order status option to update the reorder request.

04:56: Select the in progress status to indicate the order is being processed.

05:00: Select the delivered status once the order is complete.

05:04: Update the quantity, if needed, here.

05:07: Enter any changes.

05:09: Click the save button to apply changes to the adjusted quantity.

05:13: Stock amounts are updated accordingly.

05:21: Inventory should be reconciled at a regular interval during the Jamboree operational

05:25: period

05:25: and before major events to ensure adequate supplies are available.

05:34: Accurate inventory tracking ensures clinics remain operational throughout Jamboree.

05:39: Inventory, usage, and daily order & medication

05:42: reports support inventory management.

05:50: This tutorial guided you through managing medical inventory and supply transfers

05:54: using JamboCare.

05:56: You learned how to monitor stock levels, adjust inventory, transfer items between

06:01: facilities, and track supply requests to maintain operational efficiency.

00:00: This tutorial explains how to use JamboCare's messaging, notification, and task features

00:04: to improve communication among care team members.

00:09: You will learn how to access, monitor, and interact with these tools during your

00:13: shifts.

00:15: JamboCare includes built-in communication features to improve how we exchange information

00:19: at the Jamboree.

00:41: The messages sent within this system are not sent to your personal device or email.

00:46: Let's start with notifications.

00:49: The notification icon is the Bell icon in the upper right corner of the JamboCare screen.

00:53: screen.

00:54: If a red dot appears, a new notification is present.

01:01: Click the notification icon to open the notification panel and view recent alerts

01:06: related to your workflow and tasks within JamboCare.

01:10: Click on the notification to engage with the request.

01:14: Notifications alert you to workflow events requiring your attention.

01:18: These are generated through task assignment and automated workflow functions.

01:30: Depending on your role, notifications may be related to orders, unsigned

01:35: documentation, chat messages, task assignments, or other updates.

01:48: Review notifications periodically through your shift. Respond promptly to help

01:52: maintain patient flow and reduce delays in care. When you click a notification, it

01:57: directs you to the appropriate view to interact with the notification request.

02:10: The chat icon accesses the chat function within.

02:13: Chat messages are used for secure documentation between members of the Health and

02:18: Wellness staff.

02:21: Clinic and team leads should create group chats based around roles and

02:25: responsibilities in your clinic or team assignment.

02:35: You can only see chat groups to which you are assigned.

02:39: Use chat messaging to coordinate care or communicate operational

02:43: information related to a patient encounter.

02:46: It can also be used to clarify documentation or for routine communication.

02:51: Create a chat by clicking within the search users box to select a user for a

02:55: one-to-one chat.

02:57: Users can create chat groups by clicking create group, entering a group name,

03:01: selecting users

03:02: one at a time using the drop-down box, and saving the group.

03:11: Select a conversation to review previous communication.

03:15: Enter a new chat message at the bottom of the chat page.

03:17: Use concise language. Emojis are available.

03:33: Click the message entry field to begin typing your message.

03:37: Chat allows you to message team members securely within JamboCare.

03:41: Sending the message makes it immediately available to the recipient or group.

03:45: Emojis add flair to your message.

04:00: Chat messaging

04:01: should supplement, not replace, direct communication in urgent situations.

04:07: Time-sensitive concerns must be communicated immediately in person to the

04:11: appropriate provider or by phone to headquarters.

04:23: Tasks are another important communication tool.

04:26: Tasks allow Health and Wellness leadership to track actionable items at

04:30: headquarters and centralized staff areas.

04:32: Task groups are created at the headquarters

04:34: level. User roles must have appropriate permissions to create and view tasks.

04:45: Click add a task to make a request and choose the task type.

04:49: Categories include several HQ functions.

04:58: JamboCare categories relate to reporting an issue, requesting an enhancement, or asking

05:02: a question about a workflow or documentation can be submitted.

05:07: Medical headquarters tasks relate to general support, operational questions, or

05:12: policy clarifications.

05:16: Medical

05:16: IT requests are for equipment replacement and any hardware, software, or network

05:21: issues.

05:21: All printing requests also go through Medical IT for centralized printing .

05:36: Nonurgent medical transport requests are made through tasks. Pharmacy requests

05:41: include requests outside of the standard inventory system.

05:56: Supply requests also relate to items not tracked through inventory management and

06:00: general questions or concerns about inventory can be submitted through tasks.

06:08: Tasks can be also be individually assigned at the headquarters level to individuals

06:12: or by user role.

06:22: Click the Individuals option to select a specific person for a task assignment. re.

06:28: Select the groups option to assign a task to a group.

06:32: Groups are being created for the Jamboree and will be available by July 19th

06:45: The due date field defaults to today.

06:47: Match the group to the task category and update the task status

06:51: to "pending.

07:06: Save the task request. Notifications are sent to all group members and you can view

07:10: the task on the task tab in the provider and admin portals.

07:20: Don't forget to periodically check notifications.

07:24: New notifications are indicated by a red dot in the upper right corner of the bell

07:28: icon.

07:30: Click on the notification. This takes you to the task screen.

07:34: Review and update the assigned task.

07:46: Tasks

07:46: can be filtered by status type.

07:49: Update the status until the task is complete.

08:05: Once the status of a task is complete, you can no longer interact with it.

08:11: Communication functions within JamboCare are essential for safe patient care.

08:15: This tutorial guided you through accessing and managing messaging, notifications,

08:19: chats, and tasks within JamboCare.

08:23: You learned how to create and respond to notifications, use secure messaging, assign

08:28: and track tasks, and understand their role in effective communication for safe

08:32: patient care.

00:00: This tutorial explains how to configure system administration and communication

00:04: settings within the JamboCare admin portal.

00:07: You will learn to manage reference data, automate messaging, and finalize settings to

00:11: support operational workflows.

00:14: System administration and settings are configured and controlled through the

00:17: settings tab in the admin portal.

00:20: The settings module controls account management, master reference data, and

00:24: automated communications.

00:27: Roles and responsibility settings manage user permissions and ensure staff have

00:31: access appropriate for their operational role.

00:41: Patient,

00:42: visit, contact, and task settings are set for each role.

00:47: Click the Settings tab in the JamboCare admin portal to return to that menu.

00:52: Be cautious when making changes in this tab, as they can have a wide effect on

00:56: the system.

00:57: Consult a super admin or JamboCare leadership if

01:00: you're unsure about changing a setting.

01:03: Click the ICD 10 Code option to manage diagnostic reference data used throughout

01:07: the application.

01:09: ICD-10 codes are editable here and are able to be added in bulk

01:13: using the data import feature.

01:26: Click the Data Import option to add ICD-10 codes in bulk and streamline your data

01:31: management process.

01:34: Click here to begin importing data files for ICD-10 codes or other reference data

01:38: into the system.

01:40: Click the Order Status option to configure standardized reference data for order

01:44: tracking within the application.

01:47: Order status, non-medication order types, task types, and incident locations are

01:53: all configurable and maintain standardized reference data to be used throughout the

01:57: application and across the event.

02:00: Many lists in JamboCare can

02:01: be updated at the system level.

02:04: Use caution in making any changes, as updates can have a wide effect within JamboCare.

02:08: care.

02:09: This allows for data standardization for reporting and analytics.

02:14: The primary treating clinician and unit designation are functions for the EMS

02:18: workflow ONLY and allow the team to maintain an accurate list of their treating

02:22: clinicians and responding units.

02:30: Communications are automated and controlled within the Communications section in

02:34: settings.

02:34: This allows for standard email and SMS messages to be sent to participants, unit

02:39: leaders, emergency contacts, staff, and others.

02:43: Click the Email Templates

02:44: option to configure email communications sent through the system.

02:49: Email templates can be configured.

02:52: SMS templates can be configured.

02:55: Click here to manage and customize your email and SMS templates for automated

02:59: communications.

03:01: Text messages support rapid notifications for critical patient transfer

03:05: information.

03:11: Click the Discharge Instructions option to manage standardized discharge instruction

03:15: templates.

03:17: Discharge instructions can be added and standardized in the discharge instruction

03:21: setting.

03:23: Communication rules can be created to automatically send emails and text messages

03:27: based on patient disposition.

03:34: Click Select disposition to specify patient disposition criteria for automated

03:38: communication triggers.

03:41: You can Transfer Off Property to configure communication rules related to patient

03:45: transfers off property.

03:48: Directory contacts can receive SMS messaging through communication rules. Users

03:53: within JamboCare can

03:54: receive email and SMS messaging.

04:01: Rules can be edited after creation.

04:04: Use rules sparingly, as they may result in users receiving multiple notifications.

04:12: Click here to add or modify directory contacts used for SMS messaging and

04:16: communication rules.

04:19: Settings will be finalized for the Jamboree before participant arrival to ensure

04:23: smooth communication and workflow.

04:26: Admins and super admins are required to coordinate any modifications to master data

04:30: or communication rules during live operations with JamboCare leadership, obtaining

04:34: direct approval from the Jamboree CMO.

04:43: This tutorial guided you through configuring system administration settings,

04:47: managing reference data, setting up automated communications, and finalizing

04:52: pre-arrival configurations in JamboCare. You

04:55: can verify success by confirming that all settings and templates are properly configured

04:59: and communication rules are in place. For further assistance, explore related

05:04: tutorials on user permissions and event management.